Since its inception, SONXPLUS has distinguished itself through an innovative approach and an ambitious vision that drives us to redefine industry standards. With over 40 years of expertise, Sonxplus Inc. sells a variety of electronic products, including televisions, furniture, and other items. We also offer home automation solutions through Sonxplus Technologies. Learn more.

Our network includes 18 retail locations across Quebec and Ontario. Can’t make it to the store? No problem! Our team of experienced advisors offers the same high-quality service online or over the phone. Contact us!

Yes, we reserve the right to refuse any order at our sole discretion. We may also limit the quantities purchased per person, household, or order.

If we modify or cancel your order, we will try to notify you by email or phone using the contact information you provided when placing the order.

Yes, the prices of our products are subject to change without notice. We also reserve the right to correct any pricing errors or inaccurate information.

Yes, you need to update your account information—including your
email address and credit card details—as soon as possible so that we can process your transactions.

Absolutely! We offer great deals all year round on a variety of select products. Add to that our special prices on display items and open-box items, and you’re sure to find some excellent bargains. Check our website regularly so you don’t miss out on any of our special offers! Check out ourDEALS section here!

Shipping depends on product availability in our warehouses. Items that are currently out of stock will be shipped as soon as they arrive from the manufacturer or distributor.

At Sonxplus, standard shipping is generally free for orders placed online.

However, additional fees may apply in certain cases, including:

• oversized items (e.g., televisions 55 inches and larger, furniture, etc.)
• deliveries more than 20 km from one of our stores
• certain addresses located in remote areas or areas with restricted access

In these situations, a member of our team will contact you after purchase to assess the delivery conditions, inform you of the applicable fees, and obtain your approval before any delivery.

Contact us for pricing information.

Televisions 55 inches and larger, as well as oversized items, require delivery by two technicians:

Oversized items and special conditions

Some items require special logistics (handling, access, distance).
In these cases:

• costs are assessed after purchase
• No delivery will be made without your prior consent.
• you can accept, decline, or adjust the order according to the options offered

Contact us for pricing information.

• The territories of Nunavut, the Northwest Territories, and Yukon are not served
• Additional fees apply for remote areas (more than 20 km fromone of our stores)
• International shipping is not available

Contact us for pricing information.

The Protex Peace of Mind Package is an extended warranty program administered by Sonxplus Group Inc. that provides additional protection for your purchases.

Contact us for pricing or to learn more.

The kit must be purchased at the same time as the product. It cannot be added after purchase
.

Contact us for pricing or to learn more.

Our products and services are provided "as is" and "as available." We do not guarantee that the service will be uninterrupted, fast, secure, or error-free.

Our liability is limited by law. We are not liable for any
indirect, incidental, or consequential damages resulting from the use of our services.

This FAQ is based on our current terms and conditions. We reserve the right to modify these terms at any time. Please check our website regularly for updates.